"If anyone is experiencing any problems with their Nintendo 3DS console, we recommend that in the first instance they download and install the latest system update, now available online. If the problems still persist we recommend they contact their local Nintendo Customer Service centre to investigate the problem further."
If you are having trouble it is recommended to download and install the newest firmware update. If this doesn't fix the issue you are encouraged to contact your region's Nintendo Customer Service centre to get the issue addressed.
Source: NowGamer
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